Conditions of sale or contract

1.- Claims

1.1 After the first 24 hours, if you are not satisfied with your request, you will have to take advantage of your right of withdrawal (as long as you are in time), with the corresponding penalty and provided that the article is as it was received ( unopened package or unused item). Canary Islands Luxury S.L does not sell used items, so the return of any item with symptoms of having been used will not be accepted.

2.- Order shipments

2.1 Shipping costs for orders over 60 euros are free. For orders below 60 euros, the shipping costs are as follows:

Shipping throughout Europe: € 7

Rest of the world: € 11

All orders are delivered with the public company of the state "CORREOS".

You can negotiate with the user, when they are urgent orders and with an amount exceeding € 60, the possibility of using another means of transport, assuming the buyer the postage.

3.- Delivery times

3.1 The delivery time may vary depending on the availability of the products, workload of the transport company or season in which we are and therefore we can only give estimates. For the products that are available, the delivery time is approximately 24-72 hours within the Canary Islands, between 5 and 7 days for the rest of Spain and between 7 to 15 days for the rest of Europe. It will not be a reason to terminate this contract if the transport company does not meet the stipulated deadline since we do not intervene in said operation and it is the sole responsibility of the company contracted for this purpose.

4.- Cancellation of an order

4.1 If, once your order has been made and paid, you wish to cancel it under any circumstances, the amount paid will be refunded, provided that the order was not sent.

4.2 If your order has been sent, you will have to reject it when you try to deliver the transport company, so that it can be returned to the sender. Once the order returns to the sender, the amount paid will be refunded, less the shipping costs incurred. In the event that you do not pick up an order deposited in the offices of the transport company, because it could not be delivered, within the period legally stipulated by the same and this, was returned to the sender, the order will be canceled and the refund will be refunded. amount paid, less the amount of shipping costs. If, once a package has been sent, you request the cancellation of the order and it will be damaged or lost during the trip back to our facilities, no amount will be refunded or you will be entitled to any claim or refund. We will only reimburse the full amount paid, in case the cancellation occurs due to causes directly attributable to Canary Islands Luxury SL or because the order was lost during the outward journey to your home after the order is formalized and you will never receive it nor request your cancellation.

5.- Returns and guarantees

5.1 - If once the order has been received, it has been an error or you are not satisfied with it, you will have 14 calendar days, to make the return, as established by the Spanish Law, from the date it is recorded in the carrier, as delivery date. In these cases, only the value of the original item will be returned and in no case will the amount of our service or the shipping and handling costs be reimbursed as established by the Spanish Legislation: BOE no. 287 of November 30, 2007, TITLE III, Art. 102, Paragraph E (http://noticias.juridicas.com/base_datos/Admin/rdleg1-2007.l2t3.html). In order to make the return it will be an indispensable requirement that both the product and its packaging be as it was received (unopened package or unused item). The cost of sending the item to our warehouses "will be borne by the customer and will not be refunded. Canary Islands Luxury SL reserves the right to accept or reject returns that are not found as received by the customer (unopened package or unused item) or do not match the item sent in. If Canary Islands Luxury SL received your shipment, but did not accept the return, as the product and packaging are not as received (unopened package or unused item), The item will be forwarded to the customer at due cost.

If the customer does not receive and pay the shipping costs and it is returned back to the sender, the customer will lose any amount paid and will not be entitled to claim, return or compensation. If the package is lost during the return trip or return to the customer, the customer will lose any amount paid and will not be entitled to claim, return or compensation.

5.2. In the event that the item is not as described, the customer will have 24 calendar hours to notify by email. The item reason for the dispute must be returned to our warehouses. Once the incidence has been checked, we will replace it with one that fits the description. After the first 24 hours, we do not accept claims of any kind regarding the specifications of the articles. After the first 24 hours, if you are not satisfied with your article, you will have to take advantage of your right of withdrawal (as long as you are in time), with the corresponding penalty and provided that the article is as it was received (package unopened or unused item). Canary Islands Luxury S.L does not sell used items, so the return of any item with symptoms of having been used will not be accepted.

5.3. The assigned free transport company does not have the term “FRAGIL” recognized, nor is it responsible for damage during transport, therefore, if your package arrives in poor condition, the only way to respond from your state is to reject it for That is returned to the supplier. If you pick up a package with symptoms of damage, we are not responsible for your condition.

5.4 Any item that has been tampered with in any way or in which methods that alter its original operation or that have suffered an accident of any nature have been used, will be out of warranty and therefore we are not responsible for them.

6. Complaints and claims

6.1 As a consumer, you have the right to file a complaint or claim if you have not been satisfied with any aspect of our service. As a company legally established in Spanish territory, you can submit your claim to the competent authority for this purpose or through the link we provide in the "contact us" section of our website. The personnel assigned for this purpose will attend your complaint or claim in less than 72 hours and will respond if appropriate to try to resolve the incident in a friendly manner.

6.2 We will not accept, treat, analyze, study or respond to complaints or claims, if after accepting our conditions, you are not satisfied with them, for any reason. All our legal and political conditions are published permanently and in visible places, in all our online stores and before working with us in all cases it is expressly requested that you accept or reject them after reading. Once accepted, you do not have the right to retract what was signed, accepted or agreed, however much you disagree with it. Your obligation is to read everything published before hiring our services and not work with us if you are not satisfied with our policies. What is accepted, agreed and signed is law on the Internet and outside the Internet.